If you are experiencing problems with the product you received (eg your manual is missing pages or your CD-ROM is scratched), please contact the Red Hat Software at sales@redhat.com or by phone using the above contact information. The problem will be rectified promptly. Please do not report these problems on the redhat-list or to support as they are likely isolated and your product will simply need to be replaced.
(No, this is not a common problem, but it does happen from time to time.)