Please do not ask for support unless you purchase a Red Hat Linux CD-ROM product produced by Red Hat Software. Yes, if you have Caldera then you have Red Hat Linux, but you bought it from Caldera. If you would like support for Caldera, please see their web site: http://www.caldera.com for their support options.
Also, Pacific Hi-Tech has sold CDs with ``Official Red Hat Linux'' on them. While it is a good CD, it was produced by them and is supported by them. Please don't contact us for help with PHT CDs.